A Partnership Built on Trust, Innovation, and Family Values

A Family Legacy with a Modern Vision

Vittoria Group has been a cornerstone of Edinburgh’s hospitality scene since 1970, when Nonno Crolla opened the original Vittoria on the Walk. Today, the group includes a range of award-winning concepts such as Taste of Italy, Divino Enoteca, Bertie’s, Landy’s, and the Brunswick Book Club. Despite this growth, it remains a family-owned and operated business, deeply rooted in Italian tradition and committed to the local community.

As the business expanded, so did the complexity of its operations.

“Our business was built on relationships, but we needed more structure and efficiency to grow sustainably,” says Marjory Burness, Chief Operating Officer.

That’s where triSaaS came in, not just as a provider but as a true partner.

From Handshakes to Headroom: Starting with Enhance Hospitality

 Vittoria Group’s journey with triSaaS began with Enhance Hospitality. As the group expanded, procurement required more rigour and cost control.

“Enhance helped us move away from the gentleman’s handshake. We had good relationships, but inconsistent pricing. They helped us bring our margins down by at least 3% which is huge in this industry.”

This engagement laid the foundation for a broader digital transformation across operations.

LOGIT: Digital Compliance, Real World Impact

When COVID-19 hit, head office staffing was reduced dramatically, yet compliance, safety, and food standards still had to be maintained across all sites. To solve this, triSaaS introduced Logit, its digital operations platform. In fact, Vittoria helped shape it.

We told William [Gorol, triSaaS founder] what we needed: digital temperature checks, food safety logs and audit trails, and he came back with Logit,”

The impact was immediate. Logit replaced reams of paperwork, eliminated inefficiencies, and saved the business over £100K annually by replacing two full-time roles.

“EHOs love it, chefs love it, and I get instant visibility. It’s been transformative.”

ROTA KING: Seamless Scheduling and Smarter staffing

Following Logit’s success, Vittoria Group transitioned to triSaaS’ Rota King workforce management platform, replacing their previous time and attendance system due to its unreliability.

“Rota King feels familiar but works better. The switch was seamless, and the team picked it up right away. Even our most critical managers love it.”

More than just a tool, Rota King reflects triSaaS’ responsiveness. “We’ve asked for features and had them added quickly. It feels like it’s being built around us.”

In fact, following the successful rollouts of Logit and Rota King, Vittoria is now evaluating the next-generation purchase-to-pay platform, Purchase Warrior by triSaaS. While a final decision is pending, the team is optimistic.

“It looks seamless, easy to use, and won’t interrupt operations. Having procurement in the same ecosystem just makes sense.”

one platform, one partner

triSaaS has helped Vittoria consolidate operations across procurement, compliance, staffing, and safety by creating a single platform managers use daily.

“Now our teams can log in, place orders, check rotas, and complete audits all in one place. That’s a massive time-saver.”

This centralised approach has enabled Vittoria to remain lean, opening new sites and improving performance with a smaller head office than before the pandemic.

People and Support That feel like Family

More than the technology, it’s triSaaS’ people that Vittoria values most.

“I don’t feel like I’m logging a ticket. I’m calling someone inside our own business. From onboarding to support, the triSaaS team works alongside us, not just for us.”

As a family-led hospitality group, Vittoria places immense value on strong service and meaningful relationships.

“From the start, it never felt like we were working with an external company. triSaaS supports us like they’re part of our internal team.”

triSaaS at a Glance:

How we Support Vittoria Group

Conclusion: A Modern Hospitality Business, Rooted in Tradition

Vittoria Group has successfully maintained its unique identity while modernising its operations. With triSaaS as a trusted partner, they have digitised key processes, increased visibility, improved margins, empowered their teams, and reduced overhead costs.

“In this day and age, it’s easy to become just a number. But with triSaaS, we’re not. We’re supported, listened to, and respected. That’s why we’ll continue putting all our eggs in one basket — because we know they’re safe with triSaaS.”

As they look ahead, Vittoria Group is confident they have a partner who understands their values and continues to evolve with them. In hospitality, relationships are everything and triSaaS truly understands that.